Frequently Asked Questions
For or Please open a jira ticket
For Salesforce SMB or or Please contact
For Salesforce Salesportal or or DSM Mobile Application: Please contact
Contact DSC 1-888-570-0778 to unlock/reset password.
User gets this page when an intermediate URL (e.g Bookmarked Login Page) is accessed instead of the main URL. Please check URL ( bookmarked URL ) accessed and access with the main application URL.
Use case:
In order to access Salesforce application for timesheets, the user needs to access When a user accesses this URL, he/she will be redirected to Enterprise SiteMinder Login Page. There is fair chance for user to bookmark that login page. When a user tries to access this login page, he will get Page expired error
Root cause : This is known issue (bug) with Microsoft. When you embed the links in PowerPoint or Word, it will try to load the URL in its local IE/Trident rendering engine (with its own cookie storage). It will then load the redirected login URL in default browser (with has separate own cookie storage). So, when the default browser opens up the page and redirects to PingFederate after authentication, we don't have the state info and you will see page expired message. Workaround Please use PDF's for sharing links or do not hyperlink it. The user will be forced to copy and paste in the browser which will work.
Generic Question

***Internet Explorer

Windows Auto Sign in works only with Microsoft Windows. Follow below steps and make changes to your browser settings to enable "One Click Sign In" using Integrated Windows Authentication.

Open Internet Explorer and select Tools/Options from the toolbar.

Select the security Tab and then Trusted zone then custom settings. Scroll to the bottom and make sure that the User Authentication Logon is set to “Automatic Logon with current username and password”.

Select the Advanced tab. Scroll down to the bottom of the window. Under Security, make sure “Enable Integrated Windows Authentication” is checked.

Click Apply, OK and restart the browser.

***Mozilla Firefox

NTLM can be enabled in Firefox by editing the "about:config". You can automatically set the value (VB script) or manually change the settings as given below.


Please download this script and run it. Make sure to close Firefox browser before you run this script.

Manual Change:

In the address bar in Firefox, type “about:config”.

This will show all the settings for Firefox. In this list find this key “network.automatic-ntlm-auth.trusted-uris.” This is a comma-delimited list of all host names that you want to use NTLM with. Right click this entry and select "Modify". Enter " and click "OK". Restart the FF browser and NTLM should be working from now.

Note: If you still experience problem with Windows Sign In, please contact the SiteMinder administrator group (outlook group "[CDC -- SiteMinder-Admin]").